Site Terms & Conditions
"The company" means Italian Tile Warehouse
1. The company’s catalogues, price list and other
advertising matter shall not form any part of anycontract between buyer and
company. Any price quotation by the company or its agents or employees shall be
deemed to be for the purpose of information only and shall not constitute an
offer to sell.
2. Unless otherwise stated in writing all prices quoted
are inclusive of vat. Quotations are valid for 30 days from issue date.
3. The company must be notified by phone, email, and
fax within 48 hours of delivery of any claims by the buyer of any shortage or
damage to goods in transit. Risk in respect of the goods passes to the buyer
from the moment of delivery.
4. Shading is an inherent quality of ceramic tiles and
the buyer must order the correct quantity for its requirements as the company
cannot guarantee against crazing or shade variation.
5. As the number of tiles per square yard and square metre
is nominal the buyer will be responsible for ensuring sufficient quantity of
tiles ordered to cover the required area.
6. Cancelled orders will incur collection and
transport charges up to £100 once dispatched.
7. Orders are accepted and promises for delivery given
conditionally upon being able to secure the necessary material, and without responsibility
for delays arising through risks and uncertainties of manufacture, strike,
accidents, or other causes beyond our control.
8. All invoices will be dated the month the goods are dispatched
from the factory or our warehouse, all amounts are strictly net. Extension of
credit cannot be allowed.
9. In the event the payment is not made by the date,
we reserve the right to recover from the buyer interest at the rate of 5% above
the Bank of England base rate in existence at the time. Interest shall be
payable from the original due date until the payment is made.
10. Failure to comply with the terms of payment will
result in the withdrawal of credit facilities and all outstanding sums will become
payable forthwith, including any applicable interest.
11. The supply of goods does not mean they are suitable
for a specific installation. We can only be held responsible fir any failure on
products supplied to us, to the extent that the manufacturer of such products is
prepared to guarantee the same. No tiles are guaranteed against crazing.
12. Prices are subject to alteration without notice.
13. The company cannot guarantee, under any
circumstances entertain any financial demands from the customer for late or
incorrect delivery. As a company we always recommend that you never book a tiler
until you have the tiles delivered.
Privacy
Policy
When you use the web site, you may provide us with personal information
regarding you. We use such information to confirm any order details, fulfill
your orders, deal with our queries, send you information about your products
and services and for the purpose of record keeping. We will not release, offer
or sell any personal information you provide to other third parties without
first seeking your permission. Your details may sometimes be shared with our contractors
or agents in order to provide you with the products and services you have
requested.
Returns
Policy
You can return complete boxes of tiles to us within 15 days of purchase,
providing we receive them in good condition. This applies stock items only. The
charge for this is £40 or 30% of the net value of the goods returned, which
ever is greater.
Our contact details
Italian Tile Warehouse
33 The Broadway
Addlestone
Surrey
KT15 3EU
Tel: 01932 353141
Fax: 01932 342240
Email: 
enquiries@italiantiles.co.uk